Maintenance/Service

How do I prevent the siphons from flying off the lock head? 

Ensure there is no tension on the siphons by not securing them too tightly with the lifting loops. Filling: if the lifting loops are secured around the siphons too tightly, they can shoot up. Transport: if the lifting loops are secured around the siphons too tightly, they can shoot up during transportation.

Are spare parts available?  

Decks, poles, parts: siphons (lock heads), replacement spring heads, slides are available as separate parts. Other than that, we only sell complete poles for guarantee and quality assurance purposes.

The poles of my system are too long/too short, can we modify these ourselves? 

To guarantee the highest quality, our products are only modified in our factories. Get in touch with your point of contact for a solution.

How can I repair damage to my products? 

Damage to products is unfortunate. In some cases it is not harmful, in others it is. Contact us and send us photos and videos of the situation so we can advise as to whether the damage is still within limits.