Welcome to the Indus support page. You can find many answers to frequently asked questions on this page, and you can contact our employees directly for answers to your questions.
No. This option is not available at the moment since the lower deck of the Indus Neva is produced by means of injection moulding. Indus is working on a new product to be able to offer a solution for these sizes as well. For more information about these developments, contact Product Development: firstname.lastname@example.org
The max. load-bearing capacity of the Indus Neva is 1,500 kg. The Indus Neva, with two open sides for a pallet jack or electric stacker, has a maximum load-bearing capacity of 1,000 kg. That is 6,000 kg and 4,000 kg, respectively, when stacked.
The poles are custom-made and cannot be adjusted afterwards for maximum load-bearing capacity.
Stainless steel poles are usually the 304 type.
The big bag is stable because of the concave of the deck. There are situations, though, in which the support of a lifting loop is required. Please contact us for a better analysis of the situation.
Every big bag is stable in the Indus Neva because of the shape of the deck. The poles are for support, but the big bag should not pull on the poles.
Yes, but it is always dependent on the forklift truck driver’s driving experience . Because of the design of the bottom of the deck, the deck centres itself on the heads of the Neva below it. The Neva still rests on the forks of the forklift truck and can be lowered slowly.
The big bags rests on the deck of the Neva and the discharge spout goes through a hole in the deck, therefore the big bag can be unloaded via a frame. Simply position it above one of your processing or packaging lines. Because the slide can be closed again during the process doses discharging is possible. Check-out our video for more information:
When empty big bags are used the Indus Neva is generally equipped with a springhead. Place the big bag in the system by securing the 4 corner loops onto the orange poles. Pull the corner loops down and firmly secure these under the black hooks. Check out our video for more information:
Lift the full big bag with a forklift by using the 4 lifting loops and hang it above the system. The big bag can now be lowered and placed in the middle of the deck, between the four poles. Now, the lifting loops can be put over the 4 poles and the lock loosely put in place by hand. Check out our video for more information:
The different heads on the poles are for use in different situations. Generally: the lock head is for filled big bags, the spring head is for empty big bags that are filled and emptied. The roller spring head works for both, but is primarily suited to narrow big bags with base dimensions of 850×850 mm -920-920 mm. Read more about our heads in this article.
It is possible to place pallets of different sizes between the poles. However, the pallet is not secured. We are developing a new product for this application. Get in touch with your contactperson for more information.
The slider is used for emptying material from the big bag via the deck. Ensure the deck is standing on a frame, which allows you to pull the slider open and pull the discharge spout (with ties fastened) through the slider. Now close the slider. The ties in the discharge spout can now be unfastened. If the slider is now opened, the material flows out. The slider can also be closed again during emptying.
The system can be adjusted in height from 1-2 metres. It can also be equipped with wheels, if desired.
The minimum lead time for test orders is two weeks. The minimum lead time for standard orders depends on the production capacity. The lead time for orders up to 100 units is usually about 4-6 weeks.
Monday | 09:00 – 15:00
Tuesday | 09:00 – 15:00
Wednesday | 09:00 – 15:00
Thursday | 09:00 – 15:00
Friday | 09:00 – 13:00
Please call us first to check if the products are ready
Rien Leliveld: Transportweg 40, 2421LS, Nieuwkoop, the Netherlands.
Yes, contact us for a quote.
The maximum load for a single stack is 6 tonnes. The maximum stacking height in a normal situation is 7 metres. In practice, this means that, for example, 3 big bags of 2 metres, 4 big bags of 1.35 metres and 5 big bags of 1 metre can be stacked. Bear in mind that every situation is different. Basic conditions are a stable surface and sufficient visibility to stack the products with big bags on top of one another. This has been tested and certified by IBE-BVI, Sebert, a testing institute in Belgium.
A food-approved big bag handling system is available for the food industry. This version is made of virgin plastic and stainless steel. Read our article about food safety for more information.
Yes, we have a testing centre at our partner Gericke Nederland in Hoevelaken, the Netherlands.
You should ideally use a big bag with an opening at the top (opening spout or completely open), a discharge spout and four corner loops.
We are naturally willing to offer advice when testing the product in the warehouse or during production. It is recommended that different people use the product in different places and for different applications for a while. To provide the best possible service, we are happy to give you a call, or you can send us photos and videos of your set-up so we can properly assess what the biggest benefits would be for your company.
A demo is comprised of a minimum number of products to be tested. In the case of the Indus Neva, it concerns at least two test products for stacking, filling and emptying, if applicable. We can offer support with testing by attending your site or via video call. Request a quote for testing via our contact form or by contacting our experts.
Indus works with many local partners who can offer support locally and can assist with a demo in the factory. Contact us so we can put you in touch with the right partner.
The Indus Neva is not (yet) available to hire. However, a hire purchase formula is available in some instances. Contact us to discuss the options.
The price of the standard Indus Neva is between €292 and €424 per unit, depending on the height of the big bag and the model.
The big bag should have outer dimensions of a minimum of 850×850 mm and a maximum of 1000×1000 mm when empty. The height should be a minimum of 400 mm and a maximum of 2300 mm. Does this exclude your big bag? Then contact us to discuss the options.
The ideal shape of the big bag is square, with dimensions of 950×950-1000 x 1000 mm (width x length). The space between the poles is 1000 mm.
You can place an order by contacting us directly via telephone or email. If you send an email, be sure to provide as much useful information as possible so that we can get to work. 1. Big bag information, 2. Factory situation, 3. Photos and videos for illustration.
You will receive an order confirmation for every order. This will include the order number, the products ordered, price, lead time and other details. Do not hesitate to contact a member of our sales team if you have any queries.
Ensure there is no tension on the siphons by not securing them too tightly with the lifting loops. Filling: if the lifting loops are secured around the siphons too tightly, they can shoot up. Transport: if the lifting loops are secured around the siphons too tightly, they can shoot up during transportation.
Decks, poles, parts: siphons (lock heads), replacement spring heads, slides are available as separate parts. Other than that, we only sell complete poles for guarantee and quality assurance purposes.
To guarantee the highest quality, our products are only modified in our factories. Get in touch with your point of contact for a solution.
Damage to products is unfortunate. In some cases it is not harmful, in others it is. Contact us and send us photos and videos of the situation so we can advise as to whether the damage is still within limits.
"*" indicates required fields