Support
More information?
Support
Need help with finding the right solution? Our support page provides clear answers to the most frequently asked questions. Whether you’re troubleshooting an issue or looking to optimize performance, you’ll find practical guidance here. Can’t find what you’re looking for? Our team is ready to support you. Get in touch and we’ll help you move forward quickly and safely.
Contact
How do I contact Indus?
Sales
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Logistics
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Do you have local partners?
Indus works with many partners who can offer support locally and can assist with a demo in the factory. For more information see partner page
Product
Are spare parts available?
| All Indus systems are designed with modularity in mind, making it easy to upgrade, replace, or reconfigure individual components as needed. |
Can I return systems that are already used?
| Systems are tailor-made to fit your big bag dimensions; therefore, used products cannot be returned.
We are planning to introduce a collection and recycling scheme by the end of the year, allowing systems to be returned, regrinded, and reused in the production of new systems. |
NEVA
Are the poles adjustable in height?
| The poles are custom-made and cannot be adjusted afterwards |
What is the Neva made from?
| The standard variant is made from recycled PP and HDPE, with metal components in galvanized steel, while the food-approved variant uses virgin PP and HDPE along with stainless steel 304; other materials are available upon request. |
Can I place a pallet on the Neva?
| A Euro pallet (800 × 1200 mm) fits on the deck and is secured in one direction by the built-in pallet guides. |
What are the different poles for?
| Using the right type of pole makes working with the Neva system easier. Our standard and most versatile option is the spring head pole, while the fixed head pole offers the most robust and straightforward solution. The Flow pole is specifically designed to assist with completely unloading big bags. Additionally, with the rolling mechanism, the system can be adjusted to handle smaller big bags. If you are unsure which pole is most suitable for your working environment, please contact Indus. |
Is it easy to stack an Indus Neva?
| Yes, thanks to the design of the deck’s, it automatically centers itself on the heads of the Neva below. As always, safe operation depends on the experience of the forklift driver. The Neva can be stacked up to a height of 7 meters, with a maximum load of 6 tons per stack. |
How do the deck and the poles stabilise the Big Bag?
| Every big bag remains stable in the Indus Neva due to the shape of the deck. The poles provide support during transport, but the big bag should always rest on the deck and never hang from the poles. |
The loops don’t fit around the poles, is that safe/unsafe?
| If the loops do not fit properly, please contact Indus, as the poles may be too long or too short. With the rolling mechanism, the attachment point can be adjusted to accommodate big bags with smaller loops. |
Unloading stations
Is the height of the frame adjustable?
| The modular unloading station can be equipped with three different feet sets in varying heights, each of which is adjustable in 100 mm increments. |
What is the standard frame made of?
| The standard frame is made of steel and is galvanised, RAL 2008. The frame can also be made of stainless steel. |
Big Bags
Are Indus big bags required?
| No, you do not need to use Indus big bags. The Neva system is designed to work with a wide range of big bags. If you are unsure whether your current big bags are compatible, please contact Indus for guidance. If needed, Indus can also supply big bags in approximately 1 m³, 1.5 m³, and 2 m³ sizes. |
More information?
Contact us by phone or email for direct support.
- +31 172 72 71 69
- info@indus-bulklogistics.com
